Trust us, we love pets! However, for various reasons your Kapten driver may not wish to carry pets in their car and they are allowed to refuse this*.
If you are travelling with a pet we recommend that you reach out to your driver as soon as they’ve been assigned and check with them - please note, you can cancel free of charge immediately after requesting a Kapten**, after this you will be charged a cancellation fee.
* This does of course not apply to assistance dogs. By law, private hire drivers must accept a rider with an accredited assistance dog and at no extra cost on their fare.
** You can cancel free of charge immediately after requesting a Kapten. The period where this is possible differs from country to country. Check the price section for the relevant country for more information.