When you request a Kapten, you can track your driver’s position and ETA live. We will also send you a notification to let you know once they’ve arrived. However, we get that sometimes life happens and it can take a little longer to get out the door, so we always ask our Partner Driver’s to wait for you.
The first couple of minutes are free of charge*, after that each started minute is charged at a small fee** per minute. After this, the Partner Driver may cancel the ride and we will consider you as not having shown up. You will be charged the cancellation fee as well as the waiting fees ***.
* You can cancel free of charge immediately after requesting a Kapten.
** After that, a cancellation fee will be applicable - our cancellation fee is always our minimum fare
*** Subject to surging